Refund policy
Return & Refund Policy
Last Updated: [Insert Date]
At Vivento™, customer satisfaction is our top priority.
Return Eligibility
You may request a return within 30 days of receiving your order.
To qualify:
- Product must be unused
- Product must be in original packaging
- Product must be in resalable condition
- Proof of purchase must be provided
Damaged or Defective Products
If you receive a damaged or defective item:
- Contact us within 48 hours.
- Provide clear photographs.
- Include your order number.
Upon verification, we will offer:
- Replacement
- Refund
- Store Credit
Incorrect Orders
If you receive the wrong product, please contact us immediately.
We will arrange a replacement or refund at no additional cost.
Non-Refundable Items
Certain items cannot be returned:
- Used products
- Personalized products
- Gift cards
- Clearance items
- Products damaged by misuse
Refund Process
After inspection and approval:
- Refunds are processed within 5–10 business days.
- Refunds are returned to the original payment method.
- Processing times may vary by bank or payment provider.
Chargebacks
Customers are encouraged to contact us before initiating chargebacks.
Fraudulent chargebacks may result in account restrictions.
Return Shipping Costs
Return shipping costs may be the responsibility of the customer unless the item arrived damaged, defective, or incorrect.
Contact Information
Email: support@vivento.com